{"id":8932,"date":"2022-06-16T08:24:29","date_gmt":"2022-06-16T12:24:29","guid":{"rendered":"https:\/\/bayaging.org\/?p=8932"},"modified":"2022-06-16T08:24:29","modified_gmt":"2022-06-16T12:24:29","slug":"2022-transit-association-award-winners","status":"publish","type":"post","link":"https:\/\/flagonsworkshop.net\/?p=8932","title":{"rendered":"2022 Transit Association Award Winners"},"content":{"rendered":"
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Bay Transit\u2019s Michael Shackleford and David Fols Are 2022 Virginia Transit Association Award Winners<\/span><\/b>\u00a0<\/span><\/p>\n

\u00a0<\/span>For the third consecutive year, Bay Transit, the public transportation division of Bay Aging, was recognized with awards from the Virginia Transit Association (VTA).\u00a0 At the VTA\u2019s 2022 Annual Conference & Bus Expo in Roanoke, VA, Bay Transit driver Michael Shackleford and Fleet Manager David Fols received the honors.\u00a0 Mr. Shackleford was one of three transit employees statewide recognized for a VTA \u201cEmployee Unsung Hero Award\u201d while Mr. Fols received the VTA\u2019s \u201cExceptional Safety Award.\u201d\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cI\u2019m so proud of our team and thrilled for Michael and David,\u201d said Bay Transit Director Ken Pollock.\u00a0 \u201cFor the third year in a row, Bay Transit has earned well deserved recognition from their peers at transit systems across Virginia.\u00a0 We may be one of the smaller transit systems in Virginia, but our commitment to innovation and excellence have really distinguished Bay Transit as a leader in our industry.\u201d<\/span>\u00a0<\/span><\/p>\n

Michael Shackleford\u2019s humility cannot keep his commitment to exceptional customer service from shining through:<\/span><\/b>\u00a0<\/span>\u00a0<\/span><\/p>\n

While Michael Shackleford would tell you he was \u201cjust doing his job,\u201d Reverend Dr. Maria Harris described the support she received from Mr. Shackleford on January 11th as \u201cexceptional.\u201d\u00a0 Rev. Harris, who uses a wheelchair, was riding to\/from Richmond to a dental appointment at VCU using Bay Transit\u2019s New Freedom program.\u00a0 All went well until 4:30 PM when Rev. Harris was ready to contact Shackleford to ride home when she discovered that her cellphone battery was dead, and she couldn\u2019t call him.\u00a0 Rev. Harris learned later that Mr. Shackleford, concerned about her whereabouts, had called Bay Transit to alert them to the situation and find out if they had heard from her.\u00a0 Collaborating with a VCU staff person, Shackleford was reunited with Rev. Harris and drove her home, explaining that \u201che was not going to leave me stranded.\u201d\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Reverend Harris, who also serves on Bay Aging\u2019s board of directors, was so moved by her experience that she wrote a letter to Bay Transit\u2019s Director Ken Pollock stating, \u201cMichael is an exceptional, caring, and resourceful driver who was committed to making sure his client not only arrived at their desired appointment but also arrived home. I applaud you for hiring such an excellent employee. My husband and I are very grateful for all that he did.\u201d\u00a0<\/span>\u00a0<\/span><\/p>\n

David Fols puts the \u2018Good to go!\u2019 into safety:\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n

In mid-2020, Bay Transit initiated a campaign promoting its commitment to customer service and safety in confronting COVID-19.\u00a0 Bay Transit\u2019s \u2018Good to go!\u2019 campaign included advertising on the outside of several buses touting many of the safety protocols and best practices implemented to ensure drivers and riders safety.\u00a0 These measures included offering free rides on all Bay Transit buses to keep passengers and drivers from having to exchange money.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Beginning in 2020 and continuing throughout 2021, Bay Transit\u2019s Fleet Manager, David Fols, worked tirelessly to research COVID-19 safety protocols, fabricate partitions, install, and upgrade Bay Transit buses with best-in-class safety features to protect drivers and riders during COVID-19.\u00a0 David fabricated and installed plexiglass shields surrounding the driver\u2019s seat, and plexiglass partitions between every passenger seat, on every one of Bay Transit\u2019s nearly 50 buses.\u00a0\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Two additional safety enhancements were later deployed to help Bay Transit become even more \u2018Good to go!\u2019\u00a0 Mr. Fols installed Freudenberg Filtration premium cabin filters in every Bay Transit bus. The Freudenberg filters are 99.9% effective at inactivating viruses. \u201cWe had to make sure this style of filter didn\u2019t impact air flow and cooling capacity before moving ahead with installing them fleetwide,\u201d Fols recalled. \u201cCompared to HEPA filters, this design minimally impacted air flow in our buses while still providing industry leading air filtration.\u201d<\/span>\u00a0<\/span><\/p>\n

Fols also installed touchless hand sanitizers on eight of Bay Transit\u2019s buses. \u201cWe wanted to test their durability first,\u201d Fols said. Once Fols confirmed the new touchless hand sanitizers help up well, he installed them in the rest of the buses. \u201cWe used to have the hand sanitizer sitting in plastic brochure holders and they keep getting broken. Every time three of the plastic brochure holders were broken, we could have paid for a touchless hand sanitizer system.\u00a0 This transition will not only save us money, but it\u2019s also better for our customers and creates less waste,\u201d Fols noted.<\/span>\u00a0<\/span><\/p>\n

As Bay Transit prepared to reinstate fare collection in April, Fols was again hard at work, this time cutting holes in the plexiglass shields surrounding the driver\u2019s seats so passengers could safely begin paying bus fares again.\u00a0 In summary, without David\u2019s unrelenting commitment to the safety of Bay Transit\u2019s bus operators and passengers, the \u2018Good to go!\u2019 campaign would have been little more than a clever marketing slogan.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_single_image image=”8933″ img_size=”large”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Bay Transit\u2019s Michael Shackleford and David Fols Are 2022 Virginia Transit Association Award Winners\u00a0 \u00a0For the third consecutive year, Bay Transit, the public transportation division of Bay […]<\/p>\n","protected":false},"author":1,"featured_media":8934,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[24],"tags":[],"post_folder":[],"class_list":["post-8932","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-program-highlights","entry"],"acf":[],"aioseo_notices":[],"yoast_head":"\n2022 Transit Association Award Winners - 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